Assertiveness is defined as the ability to express oneself openly and honestly without denying the rights of others. It's the art of not being a doormat but not a pushy braggart either. Maintain the delicate balance with this engaging program. Have your staff master the 'how to's' of assertive but respectful communication and identify the communication styles that derail communication at work.

• Four common communication styles
• Listening skills
• Benefits of assertive communication