Goodnight communication nightmares, good morning smooth communication! In this program, your employees will learn how to resolve various difficult communication scenarios: a retail worker and manager trying to understand each other?s perspective, an employee struggling to get his boss to listen, an employee dominating the group discussion, an employee interrupting the conversation, and an employee having difficulty expressing herself.

Training Points:

• How to focus on defining the basic problem of an issue
• How to see the situation from the other?s point of view
• How to make sure your words, body language and tone of voice all send a consistent message
• How to give and get feedback
• How to lighten up a heated discussion

Communication Nightmares shows specific examples of how to maintain a conversation with someone who is defensive, listens poorly, and dominates the discussion. It also explains how to turn those challenging situations into a more effective conversation. Participants will thus learn more on the underlying dynamics of communication.

Added features and benefits of DVD training include:

• English and Spanish versions ? many also include Portuguese
• A customizable PowerPoint? presentation
• Informative training points and bonus material for refresher or training talks
• Video-enriched training organized by learning objectives that facilitates discussion
• A printable Leader's Guide
• Resourceful web links to organizations such as OSHA, FEMA, NSC and the CDC, where viewers can download and print information on regulatory standards