Criticism is a double-edged sword; done irresponsibly, it can destroy, but delivered constructively, it can be a tool for improvement. Have your staff master three firm yet delicate techniques in giving and receiving criticism--communicate, clarify, and commit. By following these three, criticism becomes a productive, positive means for changing behavior and gaining results.

How To Training Points:

• How to focus on the facts, not opinions and personalities
• How to relieve stress, resolve conflicts, and build mutual trust
• How to Communicate, Clarify, Commit--the three C's for successful communication