All relationships experience some kind of conflict. This is normal and at times, even necessary for continued growth and development. But if it is dealt with improperly, it can spiral out of control and end up in violence or worse. Ensure that your employees understand the nature of conflict, show them successful conflict resolution methods and have them master the techniques that ensure a win-win situation. The program's training points include:

• Causes of conflict
• Skills for conflict resolution
• communicating effectively.

Handbooks must be purchased in packs of 10. When ordering, enter the number of packs you would like to purchase. For example, if you would like to order 50 handbooks, enter "5" in the quantity field. A quantity discount will be applied for quantity orders once added to your cart. Quantity and discount breaks may vary between handbooks.

We offer customized handbooks as well. Please call 1-800-725-3418 for pricing and information.