Follow Eric as he faces a conflict with co-worker Ray. Jill, another employee,advises Eric to talk openly with Ray and listen to his side. After stating the problem, asking questions, and listening to Ray, Eric realizes that he needs Ray?s help to do his job and in turn Ray needs to follow procedures to do his. Eric finally admits that the conflict was partly his fault too. Clearly, with a commitment for solution and an agreement to follow up, the two developed a better understanding of how to work together

Later, Jill takes her own advice with her own conflict with Eric. During several training vignettes, the two resolve their conflict, step-by-step, and ensure a better working relationship between them.

How-To Training Points:

• How to take responsibility for conflict and uncover both sides
• How to ventilate and neutralize emotion
• How to listen without arguing or judging and reach a consensus

Added features and benefits of DVD training include:

• English and Spanish versions ? many also include Portuguese
• A customizable PowerPoint? presentation
• Informative training points and bonus material for refresher or training talks
• Video-enriched training organized by learning objectives that facilitates discussion
• A printable Leader's Guide
• Resourceful web links to organizations such as OSHA, FEMA, NSC and the CDC, where viewers can download and print information on regulatory standards