S65. Ignoring a conflict won?t make it go away. In fact, it might even make it worse. The secret and a far more effective approach is to manage conflict in such a way that your organization benefits from the exchange of information and ideas. And Managing Workplace Conflict will show you how to do just that.

How-to training points include:

• Accepting responsibility for managing conflict instead of avoiding it
• Identifying four types of conflict and approaches for dealing with each
• Following four easy steps for resolving conflict
• Recognizing the benefits well-managed conflict can bring to your organization