Change can be disorienting for your employees. They may resist it or unwittingly sabotage it with their lack of understanding, enthusiasm or interest. As a leader, you thus have the enormous task of helping them understand and support your change initiatives. And this revised and updated version of a long-time CRM favorite can get you started on that.

In the program, stunning visuals feature a rookie skydiver on his first solo jump, a powerful metaphor for the leap into the unknown each time there's a change. This solo jump is the backdrop by which your workers can learn the different forms of change and the strategies for moving through and responding to its three stages. The program's how-to training points include:

• Differentiate between "change" and "transition"
• Discover the three stages of change (Endings, Neutral Zone, Beginnings)
• Identify which of the three stages of change is more difficult for them and why
• Learn the causes or conditions around a change that can influence one's needs through the transition that follows it
• Understand how and why each person in a workgroup may experience transition stages differently
• Recognize the role of communication (within teams, between teams, and between management levels) in the transition process