Meet Alec, a top-notch CSR recently promoted to supervisor. He is excited about the change, but also a bit overwhelmed by his new responsibilities ? especially the challenge of moving from the role of friend/colleague to team supervisor. Fortunately, he has a wise boss who guides him through the transition.

It?s not easy, but Alec finds his place, and his team learns to trust his guidance, work together more efficiently, and function more independently. Watch how Alex has eased into this difficult transition.

After All, You?re the Supervisor! contains the nine keys to effective and successful supervision.

• #1 Acknowledge Your New Role
• #2 Plan and Prioritize
• #3 Be Accessible
• #4 Encourage Teamwork
• #5 Communicate Upward and Downward
• #6 Delegate
• #7 Discipline Effectively
• #8 Provide Feedback
• #9 Model the Way

A comprehensive training program for new and seasoned supervisors alike, After All You?re the Supervisor provides an array of tools for use in your training sessions and as follow-up to help keep your training fresh.