Ignoring non-verbal language can have subtle but costly consequences.

As you will see, it is especially dangerous when people send and receive mixed messages, when their words say one thing and the facial expressions, tone of voice, and body language another. This program offers a concrete understanding of this "silent language" so that your employees can sidestep its dangers and pitfalls. Training points include:

• Non-verbal messages are equally or more important than the words we use
• What happens when verbal and non-verbal messages conflict
• What types of messages are conveyed by non-verbal language
• What to listen to and look for in a non-verbal message
• To understand cultural differences in non-verbal language