Customer service need not be serious, and this program will show you why. It features an employee as an inflexible mummy, wrapped in red tape. Through this innovative metaphor, it provides a lightheartedlook at the dos and don'ts of customer service and illustrates that red tape disrupts the essence of customer service. In the program, the worker, wrapped in red tape as he is, can't see any customer, but eventually, through the eight essential skills of customer service, he gets the "see" the customer. He then puts him first and meets his needs without breaking any company rule!

This film is sure to elevate the quality of your customer service. It is a vital training tool for newly hired employees and a valuable reminder for seasoned ones.

The program's training points include:

• Flexibility -- policies and procedures are no good if they alienate your customer and their needs
• Planning -- creating and implementing a solid plan of action increases efficacy
• Attitude -- it's not merely what is said, but how, that imparts critical messages to customers
• Measurement -- tracking progress provides effective tools for change.