Introducing a new type of product from CRM Learning: a library of 39 video clips on various aspects of communication, plus a comprehensive guide for maximum and innovative use!

Designed for optimum flexibility, the Communication Toolkit provides you with high quality video vignettes that you can easily incorporate into your training courses. Each vignette/clip runs anywhere from 20 seconds to 3 minutes and dramatized relevant workplace interactions.

Get suggestions on using the clips and boost the impact of specific lessons/skills on communication. The 39 clips in the Toolkit fall into the following communication skill categories:

• Speaking Clearly and Specifically
• Listening/Asking for Clarification
• Nonverbal Communication
• Resolving Conflict/Difficult Conversations
• Group Communication
• Presentation Skills