No one likes to deal with conflict, but the truth of the matter is that we must. Otherwise, problems will fester and get worse, affecting not only morale but also productivity.

It's hard to confront someone who--in our opinion-- is behaving disruptively, unprofessionally or self-servingly, but this program presents a simple 4-step approach to help your employees deal with such individuals. It teach them how to collect their thoughts and initiate resolution as productively as possible.

What to Do When Conflict Happens introduces the C.A.L.M. model:

• C - CLARIFY the issue
• A - ADDRESS the problem
• L - LISTEN to the other side
• M - MANAGE your way to resolution

All four stages of the model are depicted in the video program through various stories, set in a variety of workplaces.