This important course examines the main points to remember when you are involved in customer relations.

• Telephone etiquette
• Importance of patient privacy/confidentiality
• Patient interaction
• Patient perception/follow-up

Trainer?s Toolkits™ include:

• The program on VHS
• 20 employee handbooks
• 1 Leader?s Guide
• Customizable PowerPoint™ Presentation
• A laminated poster