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| Customer Service: The Royal Treatment (DVD) |
| SKU : CUS001-DVD-ESP |
| Format: DVD |
| Language: English,Spanish,Portuguese |
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Education Discount Available for K-12 Facilities.
Call 1-877-COASTAL for details. |
| Description: |
Serve your customers well, treat them like a king and reap the royal rewards. This program explores the five rules of exceptional service and shows your employees how to make your customers feel like royalty. Training points include:
Pro-active customer service
The secrets of 'guest relations'
Everyone is a 'customer'
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Added features and benefits of DVD training include:
- English and Spanish versions ? many also include Portuguese
- A customizable PowerPoint? presentation
- Informative training points and bonus material for refresher or training talks
- Video-enriched training organized by learning objectives that facilitates discussion
- A printable Leader's Guide
- Resourceful web links to organizations such as OSHA, FEMA, NSC and the CDC, where viewers can download and print information on regulatory standards
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