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| Customer Service: The Royal Treatment (Online Course) |
| SKU : CUS001-INT-ENG |
| Format: ONLINE |
| Language: English |
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| Description: |
Serve your customers well, treat them like a king and reap the royal rewards. This course explores the five rules of exceptional service and shows your employees how to treat your customers like royalty. Training points include pro-active customer service, the secrets of ?guest relations,? and the philosophy of everyone-is-a-customer.
Introduction
Introduction to Customer Service
Making Customers Feel Important
Recognize and Acknowledge
Discovering and Fulfilling Needs
Going the Extra Mile
Handling Customer Concerns
?Yes, we can? Attitude
Problem Solving
Teamwork
A United Front
Customer Retention
Comprehensive Test
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Online courses can be ordered individually as pay-per-view or as part of a ClarityNet contract.
To learn more about this and other online courses Follow this link for more information.
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To order this course now
Click here--
you will be taken to Coastal eCampus
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