Getting a "busy signal" when you call for healthy customer relations? Make sure the lines between you and your clients are smooth, clear and congenial. Dial in with this program and ring up some courteous and effective phone interaction principles.

• Avoiding the most common mistakes
• Determining and fulfilling customer needs
• Offering ?royal treatment? over the phone

Added features and benefits of DVD training include:

• English and Spanish versions ? many also include Portuguese
• A customizable PowerPoint? presentation
• Informative training points and bonus material for refresher or training talks
• Video-enriched training organized by learning objectives that facilitates discussion
• A printable Leader's Guide
• Resourceful web links to organizations such as OSHA, FEMA, NSC and the CDC, where viewers can download and print information on regulatory standards