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| Telephone Courtesy: The Royal Connection (Handbook) |
| SKU : CUS002-HBK-ENG |
| Format: HANDBOOK |
| Language: English |
| Length: 16 pages |
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| Description: |
Getting a "busy signal" when you call for healthy customer relations? Make sure the lines between you and your clients are smooth, clear and congenial. Dial in with this program and ring up some courteous and effective phone interaction principles.
- Avoiding the most common mistakes
- Determining and fulfilling customer needs
- Offering ?royal treatment? over the phone
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Handbooks must be purchased in packs of 10. When ordering, enter the number of packs you would like to purchase. For example, if you would like to order 50 handbooks, enter "5" in the quantity field. A quantity discount will be applied for quantity orders once added to your cart. Quantity and discount breaks may vary between handbooks.
We offer customized handbooks as well. Please call 1-800-725-3418 for pricing and information.
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Quantity Discount
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| Quantity | Price |
| 1-4 packs of handbooks | US$19.50 per pack |
| 5-9 packs of handbooks | US$14.50 per pack |
| 10-49 packs of handbooks | US$13.00 per pack |
| 50-99 packs of handbooks | US$11.00 per pack |
| 100-499 packs of handbooks | US$9.50 per pack |
| 500+ packs of handbooks | US$9.00 per pack |
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