Telephone Courtesy: The Royal Connection (Trainer's Toolkit)
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Telephone Courtesy: The Royal Connection (Trainer's Toolkit)
 
Telephone Courtesy: The Royal Connection (Trainer's Toolkit)
SKU : CUS002-VTK-ENG
Format: Trainer's Toolkit
Language: English
Length: 21 minutes
Description:

Getting a "busy signal" when you call for healthy customer relations? Make sure the lines between you and your clients are smooth, clear and congenial. Dial in with this program and ring up some courteous and effective phone interaction principles.

  • Avoiding the most common mistakes
  • Determining and fulfilling customer needs
  • Offering ?royal treatment? over the phone

Trainer?s Toolkits? include:

  • The program on VHS
  • 20 employee handbooks
  • 1 Leader?s Guide
  • Poster

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