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| Telephone Courtesy: The Royal Connection (Trainer's Toolkit) |
| SKU : CUS002-VTK-ENG |
| Format: Trainer's Toolkit |
| Language: English |
| Length: 21 minutes |
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| Description: |
Getting a "busy signal" when you call for healthy customer relations? Make sure the lines between you and your clients are smooth, clear and congenial. Dial in with this program and ring up some courteous and effective phone interaction principles.
- Avoiding the most common mistakes
- Determining and fulfilling customer needs
- Offering ?royal treatment? over the phone
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Trainer?s Toolkits? include:
- The program on VHS
- 20 employee handbooks
- 1 Leader?s Guide
- Poster
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