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| Customer Service: Difficult Customer ALERT (DVD) |
| SKU : CUS003-DVD-ENG |
| Format: DVD |
| Language: English |
| Length: 22 minutes |
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Education Discount Available for K-12 Facilities.
Call 1-877-COASTAL for details. |
| Description: |
Customers flaring up all the time? Douse the fiery anger with this program. It details a simple process that will help your staff deal with angry customers and turn unpleasant encounters into positive interactions.
- Perfecting listening skills
- Creating a customer service ?rescue?
- Diffusing emotions of unhappy customers
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