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| Customer Service: Difficult Customer ALERT (Online Course) |
| SKU : CUS003-INT-ENG |
| Format: ONLINE |
| Language: English |
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| Description: |
Customers flaring up all the time? Douse the fiery anger with this course. It details a simple process that will help your staff deal with angry clients and turn unpleasant encounters into positive interactions by applying crucial listening skills and the customer-service ?rescue' principle.
Introduction
Introduction to Difficult Customers
Acknowledge the Customer and the Problem
Acknowledge the Customer
Accept Responsibility
Diffuse Anger
Listening to the Customer Vent
Empathize
Take Action
Work on a Solution
Compensate the Customer
Comprehensive Test
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Online courses can be ordered individually as pay-per-view or as part of a ClarityNet contract.
To learn more about this and other online courses Follow this link for more information.
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To order this course now
Click here--
you will be taken to Coastal eCampus
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