This important program discusses the strategies for handling patients whose behavior is difficult. Problem behavior is a catch-all term that refers to patients actions that are not dangerous but can still lead to disruptions of care. Examples of these actions include arguing with staff or visitors, challenging the rules, noisy behavior, name calling and swearing.

• The reasons difficult behavior must be handled
• Types of behaviors
• The Intervention process
• Patients prone to difficult behavior

Includes ten employee handbooks!