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| Customer Service: But I Don?t Have Customers! (Online Course) |
| SKU : CUS009-INT-ENG |
| Format: ONLINE |
| Language: English |
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| Description: |
If your employees respect internal customers, their attitude will carry over to their dealings with external clients. By asking questions, listening and keeping their word, your employees can cultivate a superb customer-service system and create a positive and productive work environment. This course covers the following topics: respecting internal customers, determining their needs, keeping internal deadlines, and applying excellent communication skills.
Introduction
Overview and Objectives
Identify Your Customers
Who are Your Customers?
Improve Your Service Skills
Have a Positive Attitude
Handle Complaints
Discover the Customer?s Needs
Ask Questions and Listen
Agree on a Plan of Service
Treat Each Other as Customers
Exceed the Customer?s Expectations
Be Flexible and Consider Alternatives
Comprehensive Test
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Online courses can be ordered individually as pay-per-view or as part of a ClarityNet contract.
To learn more about this and other online courses Follow this link for more information.
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To order this course now
Click here--
you will be taken to Coastal eCampus
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