In customer service, respectful treatment and meeting clients' needs have always been stressed. But more and more organizations are learning that this emphasis must include internal customers as well. If your employees respect internal customers, they will carry over this attitude when they deal with your external clients. Know your internal employees and have your staff master the vital techniques to serve them eficiently. By asking questions, listening and keeping their word, your workers can cultivate a positive and more productive working environment.

How-To Training Points:

• How to show respect for internal customers by determining their needs
• How to keep internal deadlines and make commitments that stick
• How to listen, ask questions and improve relations with coworkers
• How to review policies and procedures that may inhibit serving internal customers

Added features and benefits of DVD training include:

• English and Spanish versions ? many also include Portuguese
• A customizable PowerPoint? presentation
• Informative training points and bonus material for refresher or training talks
• Video-enriched training organized by learning objectives that facilitates discussion
• A printable Leader's Guide
• Resourceful web links to organizations such as OSHA, FEMA, NSC and the CDC, where viewers can download and print information on regulatory standards