We all know healthcare professionals are busy now more than ever. But being warm, friendly and helpful doesn't always mean you can't also get your work done. Coastal HealthTrain's program, Customer Service: Natural As Child's Play, details entertaining real-life scenarios and the best ways to handle them. A humorous host provides enlightening commentary on how natural customer service can be, as natural as child's play.

Added features and benefits of DVD training include:

• English and Spanish versions ? many also include Portuguese
• A Customizable PowerPoint™ Presentation ? makes training site-specific; excellent for training different personnel and departments
• Training Points ? outlines key learning points of your training; reinforces important safety points to your employees.
• Chapterized Content - video-enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course.
• Expanded Leader's Guide ? excellent resource to help plan and implement your presentation. A quiz is provided that can serve as a pre and/or post evaluative tool.
• Portable Convenience ? perfect for those who train and travel! Includes ten employee handbooks.