|
Menu
|
|
|
| Product Details: |
|
|
|
Home >> Keep Shopping |
|
|
 |
| Who Cares? (Government Version) (DVD) |
| SKU : CUS043-DVD-ESP |
| Format: DVD |
| Language: English,Spanish,Portuguese |
|
|
|
|
|
Education Discount Available for K-12 Facilities.
Call 1-877-COASTAL for details. |
| Description: |
A customer once said that ?Customer service just isn?t what it used to be.? Don't think so? Prove her wrong with this program. Beef up your service system with four simple yet critical cornerstones of excellent customer service. Gain an advantage over your competitors by showing your customers that you DO care.
Greet the customer
Respect the customer
Listen to the customer
Really help the customer!
Synopsis: An engaging host provides narration on a wide variety of realistic and thought-provoking customer service scenes. The viewer is reminded to put himself in the customer?s shoes as he examines the ?wrong way? and ?right way? of service. Retail, hospitality, food service, banking and government settings, together with man-on-the-street commentaries provide an informative and fast-paced training experience.
Who Cares? We do! And so do you!
|
Added features and benefits of DVD training include:
- English and Spanish versions ? many also include Portuguese
- A customizable PowerPoint? presentation
- Informative training points and bonus material for refresher or training talks
- Video-enriched training organized by learning objectives that facilitates discussion
- A printable Leader's Guide
- Resourceful web links to organizations such as OSHA, FEMA, NSC and the CDC, where viewers can download and print information on regulatory standards
|
|
 |
|
|
|
|
|
|
|
|