In a diverse environment, some of our words and actions may not be as innocent as we think. And it's thus important to draw the line between positive and negative. But with this program, one can understand how these words and actions affect people, influence productivity and contribute to an organization's bottom-line.

How-to training points include:

• Recognizing prejudice, stereotypes and discrimination
• Communicating effectively with people from different cultures and backgrounds
• Valuing diverse perspectives within your organization