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| The Customer Is Always Dwight (DVD) |
| SKU : VID030-DVD-ENG |
| Format: DVD |
| Language: English |
| Length: 21 minutes |
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Education Discount Available for K-12 Facilities.
Call 1-877-COASTAL for details. |
| Description: |
Discover "Process Management," an approach by Dwight that entails treating the next person in line as an internal customer. It is a philosophy of quality customer service!
- Aim for 100% quality
- Look at processes and improve the way they work
- Identify internal and external customers
- Find out what their needs are and deliver
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