This important program discusses the problems, causes and various forms of combative behavior which occur in long-term care facilities and helps you learn how to prevent your employees from being victims of combative behavior.

• Forms of combative behavior
• Potential causes
• Keys to the successful management of combative behavior
• Learning to deal with combative incidents

Coastal?s Clarity? CD-ROM training offers a true multi-media experience: the courses use video, print, text, audio, animation and graphics throughout, depending on what is best to get across the teaching point. All Clarity? CD-ROM courses are customizable using CustomEase®, which is included at no charge with the purchase of each course. You can hide or create storyboards, add your own company?s policies, exchange our generic pictures with pictures of your own facility, add your own video clips to a program---or use each Clarity course as is. With the Clarity Administrator, also included at no charge with the purchase of any Clarity course, you can run reports, track training, assign employees to their required training courses and modify how the course is viewed by your employees---so many features included with the purchase of a Clarity CD-ROM course!